Return Policy
30-Day Return Policy
We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.
To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at liliana@artbyparts.com. Returns should be sent to the following address:
3917 Adra Ave, Doral, FL 33178
Items returned without prior approval will not be accepted.
For any questions regarding returns, feel free to contact us at liliana@artbyparts.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and correct it promptly.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards. If you have any questions about specific items, please get in touch.
Exchanges
The quickest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at liliana@artbyparts.com.
We hope this policy meets your needs and provides clear information about our return process. Thank you for your understanding and cooperation.